continu.online is a business unit of EthiCom CVBA, a legal entity active within communications, IT and consulting industries.
We do everything possible to protect the data we process during our daily operations.
By default, we don't share the data we process with third parties. However, sometimes it is inevitable in order to provide a usable service. Should this be the case in your situation, your consent will be requested accordingly.
If you have any enquiries about your data, please contact our responsible contact:
Ward Van den Broeck
Van Haelenstraat 63
Through our activities we collect and process data. We don't keep more data than necessary, longer than necessary.
We collect data from:
At continu.online we use data to improve our and our customer's IT services. Actions subject to data transactions are:
We make a clear distinction between "administrative data" and "operational data".
Administrative data is data collected and used in relation to communication and facilitating transactions with our customers and suppliers. This data is our sole property and portions of it are only shared on a need to know basis with involved parties (example, customer information on an invoice).
Operational data is data subject to our specific IT operations. For our customers we might handle and/or store their internal company data. We always discuss the exact storage location(s) with our customers in full transparency. Sometimes we only handle data that is stored using 3rd party vendors (Microsoft, Google, AWS,...).
By default, we don't share data.
However, sometimes data sharing is inevitable to enable quality of service.
We are a "virtual" infrastructure provider. This means we rely on third parties for data center facilities (storage, computing and networking). Also our customers self might have their own (mini) datacenter facilities.
In normal circumstances, third parties do not have access to data stored on their equipment.
We only share data from customers to suppliers and vice versa to enable delivery of services (for instance, sending a phonenumber from a supplier technician to a customer, so that he/she can let in the technician on the customer premises for certain maintenance).
continu.online has processes and practices in place to ensure that data is handled correctly. We follow a set of simple guidelines:
We store data in several locations, in own facilities and with a carefully selected group of suppliers.
Data is always stored in EU regions (Frankfurt, Milan, Amsterdam, Brussels, Stockholm,..).
For details of the GDPR policy of involved third parties, we would like to share the website of those parties:
We never store data longer than needed en regularly delete redundant data from our systems.
Or default retention terms: